We have set these policies to best serve our clients, support our staff, and ensure smooth scheduling. When booking an appointment or purchasing services for another personhandshake, you are acknowledging that you’ve read and agree to these terms. Thank you!
CANCELLATION POLICY: Out of courtesy to your therapist and to allow time for other clients to schedule, we require 24-hours’ notice for appointment cancellations. We pay the therapists for their time when appointments are late cancelled or missed, so we respectfully ask for your cooperation with this policy.
- If an appointment is late cancelled up to 3 hours prior to your appointment, your credit card on file will be charged 50% of the full priced session fee.
- If an appointment is late cancelled with less than 3 hours notice, or if you do not arrive for your appointment (no-show), your credit card will be charged the full session fee.
- If you have a pre-paid service on account (i.e, a package item or membership massage), the session will be deducted from your account.
Credit Card on File/Pre-Payment: All clients are required to have a valid credit card on file in the event that we need to charge you for a missed or late cancelled appointment. Your information is stored via our merchant processor, MindBody, who is Level I Payment Card Industry (PCI) compliant. MindBody encrypts credit card numbers and billing information, backs it up daily, and securely stores it offsite. If you refuse to have a card on file, you will be required to pre-pay for your appointment.
Package Expiration Dates: Introductory Packages expire 3-months from the date of purchase. Rolfing 10-Series expires 1-year after the date of purchase.
Email Reminders: We require that you opt-in to our email or text appointment confirmation and reminder system. These reminders are a courtesy, however. You are still responsible for arriving to your scheduled appointment, even in the event that you do not receive a reminder. This opt-in list is not used for marketing purposes.
Discounts/Promotions: Only one discount may be used per session – they cannot be combined.