When booking an appointment you are acknowledging and agreeing to this policy:
A credit card is required to hold your reservation. Appointments must be cancelled with 24-hrs notice.
- If an appointment is late cancelled up to 3 hours prior to your appointment, your credit card on file will be charged 50% of the full priced session fee.
- If an appointment is late cancelled with less than 3 hours notice, or if you do not arrive for your appointment (no-show), your credit card will be charged the full session fee.
- If you have a pre-paid service on account (i.e, a package item or membership massage), the session will be deducted from your account if not cancelled with 24-hrs notice.
We pay our therapists for their time when appointments are late cancelled or missed, so we respectfully ask for your cooperation with this policy.